RIGHT OF WITHDRAWAL


The BUYER has the right to withdraw from this Agreement within fourteen (14) days from the date of receipt of the Product, without giving any reason and without paying any penalty. However, there is no right of withdrawal in the contracts regarding the following goods/services, even if they have not been used:

a) Goods prepared in line with the special requests or personal needs of the BUYER (Those that have been made special to the person/personal needs by making changes or additions, including the special products imported/supplied from the country or abroad based on the BUYER's order) 
b) Perishable or expired goods, such as cosmetics and foodstuff (chocolate, etc.)
c) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and which are not suitable for return in terms of health-hygiene, such as cosmetics, swimwear, underwear products, etc.
d) Goods that are mixed with other products after delivery and cannot be separated due to their nature
e) Books, CDs, DVDs, audio and video recordings, software, etc. all kinds of digital products and computer consumables whose protective elements, such as package, tape, seal, etc. are opened, and all services performed instantly in the electronic environment and all kinds of intangible goods delivered instantly to the consumer.
f) Goods or services whose price changes depending on the fluctuations in the financial markets and which are not under the control of the seller/supplier, g) Periodicals such as newspapers and magazines, other than those provided under a subscription agreement,
h) Service for accommodation, transportation of goods, car rental, food and beverage supply and leisure time for entertainment or rest, which must be done on a certain date or period i) Services started to be performed within the period of the right of withdrawal with the approval of the BUYER, and j) Other goods-services that are generally considered outside the scope of distance sales pursuant to the relevant legislation, and cases where the BUYER purchases for commercial/professional purposes.


In cases where it is possible to use the right of withdrawal, the BUYER is liable by law for the changes and deteriorations that occur if the BUYER does not use the goods in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Accordingly, the BUYER may lose the right of withdrawal if there is a change or deterioration due to the fact that the Product is not used in accordance with the instructions for use, technical specifications and operation until the withdrawal date; In cases where it is accepted by the SELLER, a discount is made from the price of the product to be returned, up to the change/deterioration. In cases where there is a right of withdrawal, it is sufficient for the BUYER to have sent a clear notification to the SELLER (verbally/written to the above-mentioned contact addresses) within the legal 14-day period, indicating that the BUYER has exercised its right of withdrawal. In case the said right is exercised within the time limit, it is obligatory to send the Product to the above address of the SELLER within a maximum of ten (10) days, at the BUYER's expense. If the contracted cargo company is specified for product returns on the WEBSITE, the BUYER can send the Product from a branch within or outside the District where it is located, in this case, the BUYER will not be charged. In this return process, the product must be delivered complete and undamaged with its box, packaging and standard accessories, if any. In addition to the cases where a Return Invoice must be issued by the BUYER as per the tax legislation, the following section regarding the return will be filled in and signed on the invoice to be returned with the Product. Order returns whose invoices are issued on behalf of institutions (legal persons) will not be accepted unless a Return Invoice is issued. “The address to which the Product will be returned, SELLER’s address / the address of the courier company delivered for return” Provided that the above-mentioned requirements are fulfilled by the BUYER, the Product price and, if any, the delivery costs of the Product to the BUYER are returned to the BUYER in accordance with the payment method used when purchasing the Product, within 14 days from the date of receipt of the withdrawal notice to the SELLER. The BUYER's legal rights-responsibilities after the withdrawal period regarding the Products and the SELLER's contractual and legal rights and obligations from the BUYER, including the findings regarding the reward points, are also present and valid.