CONDITIONS OF RETURN AND EXCHANGE

 

Which products cannot return?

You cannot return any product whose original package has been opened, used, whose label has been removed, or damaged.

 

How can I do my return transactions?

If for any reason you are not satisfied with the products you have received, you can return them within 14 days and get a refund. For this, you can call the phone number +90 222 211 03 10 or send an e-mail to the [email protected] e-mail address with the subject.

 

To which address will I send my return?

Buyer Name: OMM Shop

Address: Tasigo Hotel Dede Mahallesi Haktanır Sokak No: 1- Bademlik, 26030 Odunpazarı/Eskişehir

 

Will I pay the shipping costs when returning?

Shipping is free of charge for return transactions.

 

My product is damaged, faulty or incorrect. Will I pay the shipping costs when returning?

For damaged or incorrectly received product returns, you can send the product free of charge by calling +90 222 211 03 10 or reporting it to the [email protected] e-mail address.

 

How soon can I exchange my product?

You can change your product within 14 days and get a refund. The 14-day period starts on the date you receive the product from the cargo.

 

Will I pay the shipping costs when sending the exchange products?

Shipping is free of charge for exchanges.

 

Which products I cannot change?

You cannot exchange any product whose original package has been opened, used, whose label has been removed, or damaged.